Head of Service Operations
Company: myworkdayjobs.com - ATS
Location: Chicago
Posted on: October 28, 2024
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Job Description:
Head of Service Operations
Head of Service Operations
Job Type: Permanent
Build a brilliant future with Hiscox
About Hiscox USA
Hiscox USA underwrites small- to mid-market commercial risks
through brokers, other insurers and distribution partners and
directly to businesses. In 2023, gross written premiums for the
segment will represent over $1bn. Circa 50% of the portfolio
comprises small commercial business sold either online or through
intermediaries, and the remaining 50% represents traditionally
traded business intermediated through broking partners including
Professions, Crisis Management and Specialist lines such as Media &
Entertainment.
The role
The Head of Service Operations is a strategic leader responsible
for all aspects of customer, broker, and partner service for
Hiscox' $1B US business, reporting into the Chief Operating
Officer. Core responsibilities include contact center and
back-office operations, management of our closely integrated
third-party vendor, operational support for vendor and internal
partners, and digital transformation of business processes and
customer service experience.
Key responsibilities:
Relevant Experience:
Qualifications:
What we offer:
Salary range: $220k - $300k
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country.
Why work here?
If you want to help build a brilliant future; work with amazing
people; be part of a unique company culture; and enjoy great
employee benefits, come and join us.
Get in touch
If this is your first time visiting our career site, please select
the 'Introduce yourself' button on the top right.
About us
We're a global, specialist insurer headquartered in Bermuda and
listed on the London Stock Exchange. With 3,000 employees and 32
offices in 12 countries, we're a business with lots of opportunity
for people with talent, spark and ambition.
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Keywords: myworkdayjobs.com - ATS, Downers Grove , Head of Service Operations, Other , Chicago, Illinois
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