General Manager
Company: Windy City Cannabis
Location: Highwood
Posted on: October 2, 2024
Job Description:
Company Overview
Windy City Cannabis is an inviting family of hometown cannabis
dispensaries where passionate Dispensary Associates connect
customers to the most trusted and effective cannabis products for
their lifestyle. We offer a curated selection of high-quality
products, personalized service, and a warm, welcoming vibe that
invites people to stay longer and return often.
Summary
Our store GMs lead their dispensary teams in executing
best-in-class customer service and creating a positive cannabis
dispensary experience to earn our customer s loyalty. You lead
teams that are passionate about making sure customers get what they
came for (plus a little more) every time they shop at your
dispensary. You develop team leaders who care about their team
members, and team members who care about their customers and each
other. We are looking for a detail-oriented, operationally driven
Dispensary General Manager to plan and manage all aspects of our
high- volume recreational and medical cannabis dispensary. Your
primary goal is to create and lead a customer-focused, engaged
team.
As a condition of employment, all newly hired employees of Windy
City should be prepared to provide proof of vaccination against
COVID-19 before their first day of work. Requests for medical or
religious accommodation may be made with the company's HR
department. Failure
to establish proof of vaccination (or approved exemption) may
result in an offer rescission.
Essential Duties and Responsibilities
- Lead and create a service culture by modeling, training, and
coaching behavioral expectations to deliver Windy City s
exceptional service standard
- Always demonstrate a culture of ethical conduct, safety and
compliance; Lead and hold the team accountable to work in the same
way
- Track and achieve various sales metrics on a daily, weekly, and
monthly basis.
- Prepare and effectively lead state inspectors through
unannounced inspections.
- Maintain the store environment: ensure space is organized,
efficient, clean, and welcoming in both front and back of
house.
- Drive employee morale and embody Windy City values and the Keys
to Team Member Success.
- Demonstrate a commitment to diversity, equity, and inclusion
through continuous development, modeling inclusive behaviors, and
proactively managing bias
- Effectively implement new processes and procedures, ensuring
seamless communication and execution across all levels.
- Own and implement exempt and hourly schedules that align to
guest and business needs (including weekends, mornings, evenings,
overnight and appropriate seasonal adjustments)
- Know and assess the competition; leverage customer comments,
reviews, feedback and secret shop competitors to drive the business
and be the destination of choice for our guests
- Regularly train and develop staff according to company
guidelines.
- Thoroughly understand and train staff on the ins and outs of
the point of sale system, e- commerce and product database.
- Track and own all processes related to sales and inventory
management, including special orders, employee samples and weekly
deals.
- Oversee all store deliveries with diligence and accuracy, and
in accordance with company and state regulations.
- Oversee nightly and monthly inventory audits in accordance with
company and state guidelines to ensure there is no diversion of
inventory, and effectively respond to discrepancies. This is a
zero-shrinkage business.
- Maintain records for all necessary documents: delivery and
inventory manifests, nightly and monthly inventory counts,
necessary employee and patient/customer information, log books,
inventory adjustments and destruction reports.
- Frequently lifting, moving, carrying store inventory weighing
up to 50 pounds. Occasionally ascending/descending ladders or
stairs.
- Performs other duties as assigned.
Role Requirements
- 8+ years of successful experience in a retail management
position.
- Must be 21 years of age or older.
- Ability to acquire a state credential by passing required
background check and any other requirement listed.
- Experience with IDFPR and Illinois Cannabis Program rules and
regulations strongly preferred.
- Proven organizational skills.
- Ability to effectively communicate with all levels of the
organization
- Self-directed and able to leverage all resources to seek
solutions.
- Demonstrated leadership and interpersonal skills.
- Familiarity and comfort with technology and point of sale
systems.
- Strong business acumen and understanding of P&L, labor
budgeting, inventory, and sales reports.
- A fundamental understanding of cannabinoids and their effects
on the body is preferred.
- Ability to satisfy company requirements for vaccination against
COVID-19, or obtain approved medical or religious exemption.
NOTE: The above job description summarizes the role
responsibilities and is not intended to be all-inclusive, it may
change.
Windy City Cannabis provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.
Keywords: Windy City Cannabis, Downers Grove , General Manager, Hospitality & Tourism , Highwood, Illinois
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